Frequently Asked Questions
About Our Makers & Authenticity
How does Moonrise Boutique select its makers?
Every maker in our shop is personally vetted by us. We look for artisans whose work is genuinely handmade, uses quality materials, and reflects a distinct creative vision. Before listing any products, we review each maker's process, speak with them directly, and confirm that their craft aligns with our values around quality and authenticity.
What do “Canadian-made” and “artisanal” mean at Moonrise?
When we describe a product as Canadian-made, it means it was created by a maker based in Canada. “Artisanal” means the item is crafted by hand in small batches — not mass-produced. We only use these terms for products that genuinely meet those standards.
Where can I learn more about the people behind the products?
Maker stories are featured on individual product pages. Look for the maker details section below the product description to read about the artisan, their process, and their studio. We believe knowing who made your piece is part of what makes it special.
Product Uniqueness
Are your products truly one of a kind?
Many of our items are made in very limited quantities or as one-of-a-kind pieces — especially in our jewelry, textile, and home décor categories. Because items are handmade, natural variations in colour, texture, and finish are part of what makes each piece unique. Exact duplicates are not always available once a product sells out.
What happens if an item I want is sold out?
Some items are restocked when the maker produces a new batch; others are truly one-time pieces. If you’d like to be notified about restocks or similar new arrivals, contact us and we’ll do our best to help.
Shipping
How long will my order take to arrive?
Orders are typically prepared and shipped within 2–5 business days. Delivery time after shipping depends on your location and the shipping method selected at checkout. You’ll receive a confirmation email with tracking information once your order is on its way.
Do you ship across Canada?
Yes — we ship throughout Canada. Shipping rates and estimated delivery times are calculated at checkout based on your postal code and chosen shipping method.
Local Pickup
Can I pick up my order in person?
Yes! Local pickup is available. Select the pickup option at checkout and we’ll send you a notification when your order is ready. Please wait for that confirmation before coming to collect your order.
Returns & Exchanges
What is your return policy?
We want you to love what you receive. If something isn’t right, please contact us within 14 days of receiving your order and we’ll work with you to find a solution. Items must be unused and in their original condition. Because many of our products are handmade and one-of-a-kind, we handle returns on a case-by-case basis.
What items are non-returnable?
Custom or personalized orders, gift cards, and final sale items are not eligible for return.
Getting in Touch
How can I contact Moonrise Boutique?
We’d love to hear from you. Visit our Contact page to send us a message. We aim to respond to all inquiries within 1–2 business days.
